Privacy Policy

Information we collect

When you request a quote or contact us, we collect information you provide, such as your name, email address, telephone number, vehicle information, requested services, and message contents.

Our website and its service providers may also collect technical information, including browser and device details, pages visited, referral sources, timestamps, and technical logs.

Please do not include Social Security numbers, credit card numbers, bank account information, or other sensitive financial information in the quote form or ordinary email.

How we use information

We use information to respond to inquiries, prepare estimates, coordinate requested services, maintain business records, operate and improve the website, prevent misuse, and meet legal obligations.

Submitting a quote request does not, by itself, enroll you in promotional text messages.

We do not sell your personal information

We do not sell or rent your personal information.

We may disclose information to service providers that help us operate our website and business, such as hosting, form-processing, email, technical support, and analytics providers, as needed to provide those services.

We may also disclose information when required by law, to protect safety and legal rights, or in connection with a business transfer subject to applicable privacy obligations.

Cookies and analytics

Our website may use cookies and similar technologies for functionality and traffic measurement. If Google Analytics is enabled, it helps us understand how visitors use the website, including pages viewed, device and browser information, and referral sources.

You can manage cookies through your browser settings. Blocking cookies may affect some website features. You can review Google's Privacy Policy, and opt out of Google Analytics with the Google Analytics Opt-out browser Add-on.

Financing applications and external websites

Our financing links take you to independent providers’ websites. Information you enter there is collected under those providers’ privacy policies and agreements.

Cartronix’s quote form does not request credit card details, Social Security numbers, or bank account information. If a financing provider shares application status or transaction information with us, we use it to help coordinate your requested purchase or service.

Payment information and security

Please use only the designated payment methods provided by our team or the relevant financing provider. Do not send card details through the quote form or ordinary email.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. However, no website, electronic transmission, or storage system can be guaranteed completely secure. Payment processors and financing providers are responsible for the security practices of their own systems.

Information retention

We retain information as reasonably necessary to respond to requests, provide services, maintain required business records, resolve disputes, and meet legal obligations. Retention periods depend on the information and purpose involved.

Age requirements

Our website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can investigate and address it.

You must be at least 18 to submit service requests independently or enroll in any text-messaging program. Parents or legal guardians should contact us on behalf of minors.

Privacy requests

You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law and may verify your identity before acting. Some records may need to be retained for legal or business obligations.

To request review of a privacy decision, contact us using the subject line “Privacy Request Review.”

Changes and contact

We may update this Policy by posting a revised effective date and providing additional notice where required.